Sending & receiving
Check your internet connection, mailbox storage and any error messages. Note whether one or several mailboxes are affected.
SUPPORT CENTRE
Let’s get back to business.
Find useful starting points for your email and domain questions, and prepare the details needed for a support conversation.
Email on your device
Gather your device and app name. Use the connection settings supplied for your service, not guessed server addresses.
Domains & DNS
Check recent DNS changes, registration status and renewal dates. Avoid changing mail records without confirming the correct values.
Have your details ready.
Include your domain, affected email address, app or device, the time the issue started and the error message. Never share passwords, recovery codes or payment details.
Prepare a support requestSupport contact channels and response hours are not yet published.
Common questions
What is business email hosting?
Business email hosting lets you use email addresses at your own domain, such as hello@yourbusiness.co.za. The provider hosts the mailboxes; exact features depend on your service agreement.
Is domain registration included?
Domain registration is part of the Mmata service conversation. Your quote must confirm whether registration fees are bundled or charged separately, as well as the renewal cost.
Can I use my existing domain?
Often, yes. Email can usually be connected by updating DNS records. Confirm domain access and compatibility before making changes; a registration transfer may not be necessary.
Can I keep my existing messages?
Migration may be possible, depending on the current provider, mailbox size and access. Confirm the scope, timing and any fees before changing your email setup.
Can I use email on my phone and computer?
Access methods vary by service. Ask which webmail, desktop clients and mobile apps are supported, and confirm the required connection settings.